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Going point by point: -The thread from Dec 15 was presumably jjaquinta's request to be able to see reviews of our own skills? That was resolved, and hasn't been an issue since. -There's no moderation delay on reviews. -The issue isn't on your side - I just looked up your skill and it has no reviews showing up. -There are a lot of issues, especially surrounding developer-customer relations, that aren't being addressed as quickly as some of us would like. The only thing I can think of is that your issue sounds similar to this one: https://forums.developer.amazon.com/forums/thread.jspa?threadID=11091&tstart=0

I don't have any really good evidence, since I have a sample size of 1 (me), but I have experienced a "moderation delay" on reviews. This is in the case of my reviewing my own skills. I have done this a couple times as a way to provide feedback to users, and then have deleted those reviews after a couple of days. I can report that I can no longer review my own skills. Either this is because I have reviewed/deleted the review too many times, or for some other reason. But I take this to show that reviews are moderated. Amazon generally does have a policy against posting reviews which are biased (i.e., if you're the developer, or a member of the same household as someone who has already reviewed the product.) It's possible that those safeguards are slowly coming to the Alexa skills tab. I'm not sure if this is related to your issue. If, for example, the "friends" who reviewed the skill were part of the same household/amazon account, it could be that the reviews are just not posting. This is all pure conjecture on my part, though. Steve

I've got the opposite problem. There's a whole bunch of negative reviews on Knock Knock that relate to a (Amazon introduced) problem that was solved with the last release. I've been trying to get them deleted. Spent 45 minutes on phone support and the guy said he would forward it to specialist to do the work. The "specialist" got back to me and asked me for the ISBN number of the product. >_< I guess the "specialist" could not read since it said "Alexa Skill" all over the ticket. I've had no reply since to my clarification that this is an Alexa skill. Sigh.

I'm sympathetic, but I don't ever remember seeing a site where people's reviews are erased en masse (e.g., it's not like Yelp is going to erase Chipotle reviews once they stop poisoning people, or Amazon product reviews get cleared when a new version of a product comes out.) But certainly the skills rating system should be tied to versions of the skill. That seems like the rational way to do it! Steve

I believe Google Play tie it to the version of the skill. It was only, absent that, that I was asking for the reviews talking about the fixed problem to be removed. And, since that was about 30 out of the 33, I proposed deleting them all, just for expediency. I'm not really trying to game the system, just get customers accurate information so they can make informed decisions. [The other case on a different skill was where one reviewer who complained that you couldn't raise or lower the volume on my skill. Since this isn't a feature under the control of the skill, but rather an Echo feature, I asked it be deleted for similar reasons.]

Hi Cheryl, Please take a look a the following two Amazon Customer Review Guidelines to see if the missing skill reviews may fall into one of the listed categories: - https://www.amazon.com/gp/help/customer/display.html?nodeId=201602680 - https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201749630 Thanks, sanyu

Sanyu, that's great that you guys are tackling the astroturfing problem. How do reviews get flagged as potentially in violation of these policies? The first article mentions that rating a review as not helpful would give an opportunity to say why that was the case, but that doesn't seem to be true of Alexa reviews.

Yeah, those are general Amazon policies. It's not clear they are being enforced for Alexa. I'm still getting the runaround trying to get inaccurate reviews removed.