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omniron avatar image
omniron asked

Abysmally bad voice recognition the past 2 weeks?

Not sure if my unit is broken, but has anyone else noticed worse recognition the past 2 weeks? I'm almost wondering if the mics in my Echo are somehow failing or bad. I wish there was a better way to test this.
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Lucas avatar image
Lucas answered
I sometime get the "Sorry I'm having a technical problem right now", but other than that, my Amazon Echo is still detecting correctly. Have you done the voice training of your unit?
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Mark E. Fogle avatar image
Mark E. Fogle answered
Have you used the Echo app to view the dialog history and listen to the interactions to hear whether there's a problem with the quality? That might help determine whether there's a problem with the microphones in your device. https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201602040
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omniron avatar image
omniron answered
Yeah, i have looked at this, and have been submitting feedback. I have done the voice training. Do we know if the voice training is profile specific? My SO and I both use the Echo and both have done voice training. Seems like Echo gets things right the first time about 50% of the time. It doesn't seem to matter if i'm 3ft away or 10ft, the accuracy level is about the same. I know I have a fairly neutral accent, my SO has a very southern accent, but both of us have about the same luck. As a diagnostic, I wish Echo could record a phrase and play it back.
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memo@amazon avatar image
memo@amazon answered
Hi omniron, Like Mike mentioned, you can listen to what Echo heard by navigating to Settings > History from echo.amazon.com (this also works from the iOS/ Android companion app). Additionally each time a Card is displayed, there is a "more" button, if you click on it you can also playback what it heard. Cheers,
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