question

A.B. avatar image
A.B. asked

Appstore Success Bundle Offer - no fulfillment email after 13 days?

Speaking of "Amazon Appstore Success Bundle Offer" ( https://developer.amazon.com/public/solutions/platforms/amazon-success-bundle , https://developer.amazon.com/public/solutions/platforms/amazon-success-bundle-tcs ). Published app 10/30, submitted form and received "Appstore Success Bundle Confirmation" email 10/30, it says that "All form entries will be qualified [b]every week[/b]" and "you will receive a fulfillment email about 10 days after your app is published and live." It's been almost two weeks and no further email. How long should i chill before opening ticket?
amazon appstore
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Melody avatar image
Melody answered
Hi, Since your situation is account-specific, we will respond to your "Contact Us" case rather than post in these public forums. We are investigating your inquiry and will let you know your situation. Thanks!
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Melody avatar image
Melody answered
Hi, We see that you have opened a "Contact Us" case. We will investigate your situation and reply via email on said case. Thank you for your patience.
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A.B. avatar image
A.B. answered
Yes Melody - case#1550869371 opened today, after 5 days no reply in the forums. You are welcome to reply either place, i'll update the other.
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