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Brian D. Smith asked

Application approved but cannot be found on Kindle Devices (Help)

Case 1563050381 - We are trying to get our Follett BryteWave K-12 Edition app listed properly in your store for our customers. Although this app is approved, our customers cannot download/install the app on the latest Kindle Fire hardware (3rd, 4th and 5th generations). This app has been approved in the past and can be installed on older Fire hardware – we don’t understand why the updated version of our app is restricted from being installed on 3rd gen and above hardware? We have been trying to get this resolved for approximately six months. We have tried repeatedly to get this issue resolved and do not understand the responses provided by your Support team. You have approved competitive products and we are seeking to understand why you are restricting our mutual customers from utilizing our app on your latest hardware?
amazon appstore
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