question

Hi There, I recently launched a Amazon underground version of my App. Till i lauched the underground version the non-underground version of the app was visible in the search results on my Amazon Kindle. However, once the Undergound version went live I cannot seem to find the non-underground version of my app in any search results for any keywords (from keywords list for app). However, the non-underground version is visible on Amazon.com when i search through the web interface under "Apps & Games" category on my PC I have also opened a ticket for this & there has been no response from the support team except that they have escalated the issue. Below is my case number for this issue: CASE 1659543331 Please let me know how to resolve the issue with my app not showing in the Kindle search results Satya