question

Paolo Brandoli avatar image
Paolo Brandoli asked

Position of videos in the appstore application for Android

Hello, When checking an application on the appstore on the mobile device, if the application has a video then the first thing that appears is a big play button, but the actual screenshots are hidden. The user may press the play button, but it may not press it and therefore he will not see the screenshots (unless he scrolls the video away, but this is not intuitive). I suggest to indicate the presence of a video but to display the screenshots "no matter what". In fewer words: don't hide the screenshots if there is a video. Best regards, Paolo Brandoli
amazon appstoreshowcase
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Dixith@Amazon avatar image
Dixith@Amazon answered
Hi Paolo, Thank you for your post. We have checked few sample apps on mobile devices and are able to see videos along with the screenshots. Please verify once again and if you still face the same issue, please raise a contact us with the app details and one of our support engineer will assist you further.
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Paolo Brandoli avatar image
Paolo Brandoli answered
Hi, after further testing, I see that a frame of the video sometimes appears behind the play button, but most of the time there is only the play button with a black background. This happens on a Samsung S3 on a good and stable WIFI connection. Best regards, Paolo Brandoli
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Dixith@Amazon avatar image
Dixith@Amazon answered
Hi Paolo, We have checked sample apps on a Samsung device and can able to see video appears behind the play button. Please raise a contact-us with few app names for which you have noticed the issue. Then one of our support engineer will assist you further. Thank you.
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.