question

Trey Wilson avatar image
Trey Wilson asked

MapView doesn't render on kindle fire

We have two apps that use the Amazon map view (a paid version and a free version) and two kindle fires that we use for testing. The map displays and functions fine on both kindles for the paid version. The free version only works on one kindle and just refuses to render on the other kindle. Only a blank grid is shown. Both apps have the same configuration, so its a bit puzzling. D/AmazonMapActivity( 4484): Tapped Location: -54.560716, -30.294507 (1096,264) D/LocationTracker( 4484): Resolving location D/AmazonMapActivity( 4484): Location refresh started. D/LocationTracker( 4484): Failed to look up address for location: Geocoding failed, please look into the logs for more details! D/AmazonMapActivity( 4484): Location refresh failed. There are no errors or anything displayed in the log except for that. Again, the paid version works completely fine on this device. Any idea what could cause this?
amazon maps
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1 Answer

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Please make sure that you free version of app is registered properly https://developer.amazon.com/public/apis/engage/maps/doc/building-and-testing-your-maps-app#Registering%20Your%20App%20to%20Use%20the%20Amazon%20Maps%20API If the problem persists please send us below things through ContactUs ( https://developer.amazon.com/help/contactus.html): 1. App Name 2. The devices names where the map is only displaying grids.
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