question

Katie Lawrence avatar image
Katie Lawrence asked

Why do I get an UNRECOVERABLE error when I try to submit a score?

The code I'm using is pretty much right from the SDK documentation: lbClient.submitScore(LEADERBOARD_ID, appGamePlay.getScore(), "user data").setCallback(new AGResponseCallback () { My log looks like this: 11-29 18:29:37.718: D/AGC_ServiceProxy(17460): binding result:true 11-29 18:32:48.149: D/AGC_ServiceProxy(17460): synchronousBinder:null serviceMessengerClient:android.os.Messenger@412feac8 11-29 18:32:48.149: D/AGC_ServiceProxy(17460): synchronousBinder:null serviceMessengerClient:android.os.Messenger@412feac8 11-29 18:32:48.159: D/AGC_ServiceProxy(17460): Client is bound to service 11-29 18:32:48.169: D/AGC_ServiceProxy(17460): Session Id:00b19d50-6725-4591-9e84-b94c464bd671 11-29 18:32:49.818: D/AGC_ServiceProxy(17460): Handling authorize callback 11-29 18:32:49.818: D/AGC_ServiceProxy(17460): authResult: AUTHORIZED 11-29 18:32:49.828: D/AGC_ServiceProxy(17460): Client is bound to service 11-29 18:32:49.828: D/AGC_AuthenticationService(17460): Attempting to check is authenticated 11-29 18:32:49.868: D/AGC_ServiceProxy(17460): Game received broadcast from service with opt-in status [OPTED_IN] 11-29 18:32:49.868: D/AGC_ServiceProxy(17460): Client is bound to service 11-29 18:32:49.868: D/AGC_AuthenticationService(17460): Attempting to check is authenticated 11-29 18:32:49.868: D/AGC_ServiceProxy(17460): Client is bound to service 11-29 18:32:49.879: D/AGC_ServiceProxy(17460): Changing Status from:INITIALIZING to: SERVICE_CONNECTED 11-29 18:32:49.898: I/AGC_AmazonGamesStatusHandler(17460): Game received status update of: SERVICE_CONNECTED 11-29 18:32:51.498: I/Amazon(17460): onServiceReady [Here's where I send the score across] 11-29 18:47:45.788: D/LB_LeaderboardsServiceProxy(17460): Submit Score 0 called Asynchronously with handle. 11-29 18:48:01.338: D/GC_BaseReplyMessengerFactory(17460): Constructing a ServiceHandleHandler for the outgoing asynchronous event 11-29 18:48:02.608: D/LB_LeaderboardsReplyMessengerFactory(17460): Processing incoming service response message of type: 8 and responseCode: 18 11-29 18:48:02.608: D/LB_LeaderboardsReplyMessengerFactory(17460): The service request was a failure with code 19, constructing failure response 11-29 18:48:02.628: D/GC_BaseReplyMessengerFactory(17460): Setting handle data with response: ResponseCode: 19 11-29 18:48:02.628: D/GC_BaseReplyMessengerFactory(17460): ErrorCode: UNRECOVERABLE 11-29 18:48:02.628: D/GC_BaseReplyMessengerFactory(17460): requestType: 8 11-29 18:48:02.628: D/GC_BaseReplyMessengerFactory(17460): Improvements: null 11-29 18:48:02.628: D/GC_BaseReplyMessengerFactory(17460): Ranks: null The initial connection to the game circle service appears to be correct and I can display the leaderboard overlay without error.
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1 Answer

Samuel@Amazon avatar image
Samuel@Amazon answered
Hi, Can you please raise a contact us for this to Amazon Support Team. One of our support engineer will assist you further. Thank you.
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