question

Rogue Rocket Games avatar image
Rogue Rocket Games asked

cant retrieve leaderboard that was working fine before, help!

this was working before (for months). recently was working on an update and discovered that i am unable to retrieve scores from on of our leaderboards. the code didn't really change, and i confirmed the leaderboard id is correct. the other leaderboard works fine. see android output from amazon fire: 09-29 20:16:14.823: I/Unity(19295): gamecircle, request scores: 1109567 09-29 20:16:14.823: I/Unity(19295): 09-29 20:16:14.823: I/Unity(19295): (Filename: ./Runtime/ExportGenerated/AndroidManaged/UnityEngineDebug.cpp Line: 43) 09-29 20:16:14.823: D/LB_LeaderboardsServiceProxy(19295): Request Scores called on leaderboardId 1109567 Asynchronously with handle. 09-29 20:16:14.823: D/GC_BaseReplyMessengerFactory(19295): Constructing a ServiceHandleHandler for the outgoing asynchronous event 09-29 20:16:15.268: D/LB_LeaderboardsReplyMessengerFactory(19295): Processing incoming service response message of type: 7 and responseCode: 18 09-29 20:16:15.268: D/LB_LeaderboardsReplyMessengerFactory(19295): The service request was a failure with code 19, constructing failure response 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): Setting handle data with response: ResponseCode: 19 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): ErrorCode: UNRECOVERABLE 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): requestType: 7 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): numScores: 0 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): displayText: null 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): dataFormat: null 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): leaderboardName: null 09-29 20:16:15.268: D/GC_BaseReplyMessengerFactory(19295): leaderboardID: null 09-29 20:16:15.276: E/Unity(19295): Failed to retreive GameCircle scores: UNRECOVERABLE 09-29 20:16:15.276: E/Unity(19295): 09-29 20:16:15.276: E/Unity(19295): (Filename: ./Runtime/ExportGenerated/AndroidManaged/UnityEngineDebug.cpp Line: 43)
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Rogue Rocket Games avatar image
Rogue Rocket Games answered
more info, requesting list of leaderboards confirms that this leaderboard id is there: 09-29 20:40:31.428: D/GC_BaseReplyMessengerFactory(20410): Setting handle data with response: ResponseCode: 17 09-29 20:40:31.428: D/GC_BaseReplyMessengerFactory(20410): ErrorCode: NONE 09-29 20:40:31.428: D/GC_BaseReplyMessengerFactory(20410): requestType: 9 09-29 20:40:31.428: D/GC_BaseReplyMessengerFactory(20410): numLeaderboards: 2 iterating through the results: 09-29 20:40:39.952: I/Unity(20410): LB: 1109577 - SushiChop 09-29 20:40:39.952: I/Unity(20410): 09-29 20:40:39.952: I/Unity(20410): (Filename: ./Runtime/ExportGenerated/AndroidManaged/UnityEngineDebug.cpp Line: 43) 09-29 20:40:39.952: I/Unity(20410): LB: 1109567 - SushiMaster 09-29 20:40:39.952: I/Unity(20410): 09-29 20:40:39.952: I/Unity(20410): (Filename: ./Runtime/ExportGenerated/AndroidManaged/UnityEngineDebug.cpp Line: 43)
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Samuel@Amazon answered
Hello rrgscritch, We are following up on your question and we have forwarded this to concern team. We hope to have an answer for you soon. Mean while, can you please raise a contact us( https://developer.amazon.com/help/contactus.html) to Amazon Support team on this specific issue. Thank you.
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Samuel@Amazon avatar image
Samuel@Amazon answered
Hi, We have checked the service and we are able to retrieve the Leaderboard fine with out any issue. Could please check whether you are able to retrieve Leaderboard now. Thank you.
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amadev avatar image
amadev answered
Hi! The same issue. It used to work last week. Submitting scores still work. An outage from your side, guys?
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amadev answered
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