question

thetallest77 avatar image
thetallest77 asked

Linked Security Profile from Game A to Game B, wrong achievements displayed

I'm reviewing a submission that was done by one of our 3rd party partners last year, and discovered that it is displaying the wrong achievements. What happened was that the developers linked the game (Game A) to the security profile of a different game (Game B) with its own set of unique achievements. Now, achievements from Game B are showing up in GameCircle when playing Game A. What's odd is that while Game B has achievements, the game was never linked to its security profile, and yet its achievements are also showing up in GameCenter. I had assumed that linking the security profile to the game was the only way to accomplish this. Anyway, since I can't unlink security profiles, I think I'm kind of stuck, unless anyone has any suggestions?
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Thetallest, I just raised the concern to the internal appropriate team to know whether unlinking is possible or not? I will let you know what they say. Thank you for reaching us and sorry for the inconvenience.
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Thetallest, Yes. Unlinking is possible but not from the Dev Portal. You need to raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with full details of your apps and the security profile used. We will do it from back end for you. Please ensure in the ContactUs case you are going to create that you are redirected from this thread ( https://forums.developer.amazon.com/forums/thread.jspa?threadID=2971&tstart=0). Thanks.
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.