question

Babel Bat avatar image
Babel Bat asked

Gamecicle CANNOT_INITIALIZE problem

Hi, we integrate the GameCircle plugin Amazon GameCircle Unity Plugin Version 2.5.2.but when our tester test our app, this error "CANNOT_INITIALIZE" occur many times, but sometimes it works well, and also if we invoke ShowSignInPage and login with the account, when it grant the access, it just cannot access the page, it only occurs in normal android phones, in our kindle, it works okay. the link is "amzn://com.babelbat.candy.amz2?code=ANhaSAMDHYtWmvcmGxlX&scope=game_circle%3Agame_data&state=clientId%3Damzn1.application-oa2-client.bcd6f816adbd4daa872acff486c0fe0e%26redirectUri%3Damzn%3A%2F%2Fcom.babelbat.candy.amz2%26clientRequestId%3D3881572c-a2c5-497e-977c-01912f55687f" Could you give us some help or advice? and also if you can contact with you Amazon Mobile App Distribution Team, you can get our build named "8� Horror 2: Hidden Object - The Official Movie Game (package: com.babelbat.candy.amz2)". we just invoke "AGSClient.Init(true, false, true);", and AGSClient.ServiceNotReadyEvent will be triggered.What situation lead to this "CANNOT_INITIALIZE" problem?
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Nick Gardner avatar image
Nick Gardner answered
Hi, Can you please post your manifest, and make sure it conforms to the guidelines here: https://developer.amazon.com/public/apis/engage/gamecircle/docs/initialize-android Since it works fine on Kindle devices but not on non-Amazon android devices, this is the most likely cause of the issue. Thanks, Nick
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Games2win avatar image
Games2win answered
Is there any problem with the Adobe AIR SDK and Kindle Fire HDX device? We get GameCircle to work on all devices (Kindle 8.9, older Kindles, Android devices [ Samsung ,Nexus, etc]) except for Kindle Fire HDX, where it throws the CANNOT_INITIALIZE problem
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Jamie Grossman avatar image
Jamie Grossman answered
Hi there, There is no reason that this shouldn't be working off of the top of my head. Are you still seeing this issue? Feel free to contact us directly for further assistance: https://developer.amazon.com/appsandservices/support/contact/contact-us Regards, Jamie
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