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How do I get in contact with management?

How do I get in contact with management? I need to talk to a higher level than the normal customer support. I've asked twice in emails to support to have a manager contact me or to supply me with contact information with no response. This is just more icing on the cake with the whole fiasco that Amazon put me through with my app and the customer support. I'm very frustrated and getting very angry with this whole situation and I need to talk to someone that has power to resolve this matter. Please let me know how I can get in contact with management. It should not take this long or be this hard to get support and resolutions. Thank you, Ed
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