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tmeta avatar image
tmeta asked

Is it posible to request stack trace when the app fails the test cases?

Hello, One of my app has been rejected because it fails the test case. However, the only information in the email is this: ------------------------------------------------------- Your app has failed a test case. Bug Description: App is unstable. Steps to Reproduce: 1. Install the app. 2. Launch the app. 3. App Force closes. OS/Device(s)/Form Factor: 2.3.5/HTC Desire HD/Phone + Tablet 2.3.4/Samsung Galaxy Plus/Phone + Tablet -------------------------------------------------------- I wish I could see the stack trace. As is I could not guess where the app crashed as I could not reproduce the problem with my devices. I do not have the devices used by the reviewer though, I looked around in my account and it doesn't seem to be a crash report (let me know if I miss the link). I read on the web that some people get the logcat file when thing like this happen ( http://www.audacious-software.com/2012/03/in-praise-of-the-amazon-appstore-reviewers/). If it possible to request such log, please let me know. Thanks!
amazon appstore
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Sachin@Amazon answered
Hi Tmeta, This issue is specific to your app. Please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with us and one of our support engineer will help you on this.
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tmeta answered
Thank you. I will contact the support engineer as suggested.
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