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SH avatar image
SH asked

Ad could not render

Hi, I just tried SAMPLE CODE on my "kindle fire HD" via using all of adsize(300x50, 320x50, 300x250, 600x90, 728x90, 1024x50) and also tried via xml. But both of them said "(Ad failed to load. Code: INTERNAL_ERROR, Message: Ad could not render)". My environment is Android api 4.1, Amazon ads 4.0.9. Please let me know how can I solve that issue. Thanks
mobile ads
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Sachin@Amazon answered
Hi Sh, Thank you for your post. We have forwarded your issue to the appropriate team and will get back to you once we have an update.
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Sachin@Amazon answered
Hi Sh, To diagnose the issue, we need some more information from you. Can you please enable logging in your code and send us the full logcat that has the ad request? You can use the following API to enable logging in your code. AdRegistration.enableLogging(myContext, true); You can find more information on this at: https://developer.amazon.com/sdk/mobileads/testing-your-app.html#Testing Send us the logcat using ContactUs form ( https://developer.amazon.com/help/contactus.html) and we will debug it further.
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