question

Peter avatar image
Peter asked

INTERNAL_ERROR Server Message: no results.

I get the error: "INTERNAL_ERROR Server Message: no results" when trying a live ad on my device. I first thought it meant that there just was no ad for my device, since the call comes from NL not US, but looking up the errors it shows to be a Server Error. (Test ads are fine) I have submitted my app update already to the store, and it was accepted. Did something went wrong with the submission? (I am assuming that someone needs to enable my app for amazon ads when it's submitted? I serve my Amazon Ads only to US and all the 2000 requests failed. So there must be something wrong here. What's going on?
mobile ads
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1 Answer

Dixith@Amazon avatar image
Dixith@Amazon answered
Hi Peter, Since this is an app specific issue, please raise a contact-us( https://developer.amazon.com/help/contactus.html) with your app details. Then one of our support engineer will assist you further.
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