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Bethany avatar image
Bethany asked

Got "Ad could not render" error

jar version 4.3.17 in the log infomation I see adFail, Ad could not render And the Ads don't show
mobile ads
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Bethany, Thank you for your post. To diagnose the issue, we need some more information from you. Are you trying the test app (SimpleAdSample) provided with SDK? Can you please enable logging in your code and send us the full logcat that has the ad request? You can use the following API to enable logging in your code. AdRegistration.enableLogging(myContext, true); You can find more information on this at: https://developer.amazon.com/sdk/mobileads/testing-your-app.html#Testing Send us the logcat using ContactUs form ( https://developer.amazon.com/help/contactus.html) and we will debug it further. Please mention this thread id along with the ContactUs ( https://forums.developer.amazon.com/forums/thread.jspa?threadID=1082)
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Bethany avatar image
Bethany answered
Can you tell me what/why may cause "Ad could not render"
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Sujoy@Amazon answered
Hi Bethany, We have received your ContactUs. As it's a app specific problem, let's discus on ContactUs. I have replied to your case.
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