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zarsus avatar image
zarsus asked

Ads not loading

I have implemented Amazon Mobile Ads in accordance with this guide: https://developer.amazon.com/public/apis/earn/mobile-ads/docs/quick-start But I am having trouble getting ads displayed, and it looks as if my app is somehow rejected by Amazon ad server: 02-11 11:48:33.774: D/AmazonMobileAds AdLayout(10350): Ad size to be determined automatically. 02-11 11:48:33.779: D/AbsListView(10350): onVisibilityChanged() is called, visibility : 4 02-11 11:48:33.779: D/AbsListView(10350): unregisterIRListener() is called 02-11 11:48:33.799: D/AbsListView(10350): onVisibilityChanged() is called, visibility : 0 02-11 11:48:33.799: D/AbsListView(10350): unregisterIRListener() is called 02-11 11:48:34.099: D/AmazonMobileAds AdRequest WebRequest(10350): URL: http://aax-us-east.amazon-adsystem.com/x/msdk?appId=&dinfo=%7B%22scalingFactor%22%3A%222.0%22%2C%22screenSize%22%3A%22720x1280%22%2C%22orientation%22%3A%22portrait%22%2C%22os%22%3A%22Android%22%2C%22model%22%3A%22GT-I9305%22%2C%22osVersion%22%3A%224.3%22%2C%22connectionType%22%3A%22Wifi%22%2C%22carrier%22%3A%22Chunghwa%20Telecom%22%2C%22language%22%3A%22en%22%2C%22make%22%3A%22samsung%22%2C%22country%22%3A%22US%22%7D&pkg=%7B%22v%22%3A%2215%22%2C%22lbl%22%3A%22Baby%20Monitor%22%2C%22vn%22%3A%220.5%22%2C%22pn%22%3A%22com.astrotek.babymonitor%22%7D&ua=Mozilla%2F5.0%20%28Linux%3B%20U%3B%20Android%204.3%3B%20en-us%3B%20GT-I9305%20Build%2FJSS15J%29%20AppleWebKit%2F534.30%20%28KHTML%2C%20like%20Gecko%29%20Version%2F4.0%20Mobile%20Safari%2F534.30&ad-id=A6Ndy818A0Pko7-rm16G81E&isTest=true&adsdk=amznAdSDK-android-5.1.153&slot=portrait&sz=auto&mxsz=720x0&sha1_udid=262c355fe50b5d6934081c9bce568ac7fed963cb 02-11 11:48:34.629: I/dalvikvm(10350): Jit: resizing JitTable from 4096 to 8192 02-11 11:48:34.834: W/AmazonMobileAds AdLoader(10350): Server Message: DISABLED_APP. Try again in 30 seconds; code: 400 02-11 11:48:34.834: D/AmazonMobileAds AdController(10350): adFailed 02-11 11:48:34.834: W/MainActivity(10350): Ad failed to load. Code: NO_FILL, Message: Server Message: DISABLED_APP. Try again in 30 seconds A few info that may be relevant: 1. The SDK is the most recent one (downloaded from https://developer.amazon.com/public/apis/earn/mobile-ads) 2. Most of the code are the same as example project (FloatingAdActivity.java) 3. If I change app key to the same as example project ("sample-app-v1_pub-2") it works 4. The app is registered but not yet published 5. I am not based in US, but have set AdRegistration.enableTesting(true); What should I change to make my app able to display ads?
mobile ads
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi, Can you check please that you have provided all the required information for TAX in your account?
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zarsus avatar image
zarsus answered
According to setting, it should be fine: Tax Identity Status Complete Message Your tax profile information has been verified. Or is there some other tax info that I should've provided?
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Zarsus, Thanks for the confirmation. I already have raised your concern to respective team and waiting for their reply. I will post back shortly. Thanks for your patience. Similar issue is reported here : https://forums.developer.amazon.com/forums/thread.jspa?threadID=2925&tstart=0
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zarsus avatar image
zarsus answered
Hi Sujoy, Testing with my own app-key is working now, thanks for your help!
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Sujoy@Amazon answered
The issue has been fixed for your account. Thanks for bringing this into our notice. Message was edited by: Sujoy@Amazon
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lewisboadle74 avatar image
lewisboadle74 answered
Hi Sujoy I am experiencing the same problem, and the tax setup has been verified. What are the steps to get this resolved for my account? Thanks, Lewis
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Lewis, I see that you are also good to go now. The issue has been resolved for your account. Thanks.
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S. Kolesnyk avatar image
S. Kolesnyk answered
Hi! I'm having exactly the same problem -- ads are not loading in testing mode. My tax identity is confirmed. Could you please check what could be the problem?
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S. Kolesnyk avatar image
S. Kolesnyk answered
Here's request 03-18 19:37:28.155: D/AmazonMobileAds AdRequest WebRequest(23396): URL: http://aax-us-east.amazon-adsystem.com/x/msdk?appId=29e98711563740c5987da5a864c7ee39&dinfo=%7B%22scalingFactor%22%3A%221.5%22%2C%22screenSize%22%3A%22480x800%22%2C%22orientation%22%3A%22portrait%22%2C%22os%22%3A%22Android%22%2C%22model%22%3A%22Desire%20HD%22%2C%22osVersion%22%3A%222.3.5%22%2C%22connectionType%22%3A%22Wifi%22%2C%22carrier%22%3A%22UA-KYIVSTAR%22%2C%22language%22%3A%22en%22%2C%22make%22%3A%22HTC%22%2C%22country%22%3A%22GB%22%7D&pkg=%7B%22v%22%3A%222000000%22%2C%22lbl%22%3A%22Caricature%20Hyperfy%22%2C%22vn%22%3A%222.0.0%22%2C%22pn%22%3A%22air.net.thedigitalists.facebooth%22%7D&ua=Mozilla%2F5.0%20%28Linux%3B%20U%3B%20Android%202.3.5%3B%20en-gb%3B%20Desire%20HD%20Build%2FGRJ90%29%20AppleWebKit%2F533.1%20%28KHTML%2C%20like%20Gecko%29%20Version%2F4.0%20Mobile%20Safari%2F533.1&isTest=true&adsdk=amznAdSDK-android-5.1.153&slot=portrait&sz=300x50&sha1_udid=40d312af2be1d7be8fcf003980da38295f55295a
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S. Kolesnyk avatar image
S. Kolesnyk answered
And then there's error 03-18 19:51:34.739: E/AmazonMobileAds AdRequest WebRequest(25116): IOException during client execution: Connection to http://aax-us-east.amazon-adsystem.com refused Looks like the app is being refused connection even before request ad 03-18 19:51:33.850: D/AmazonMobileAds SISGenerateDIDRequest(25116): Sending: http://s.amazon-adsystem.com/api3/generate_did?dt=android&app=app&appId=29e98711563740c5987da5a864c7ee39&sha1_mac=6724527c41116ff1053aa3cd066cd3e01a6efe30&dinfo=%7B%22make%22%3A%22HTC%22%2C%22model%22%3A%22Desire%20HD%22%2C%22os%22%3A%22Android%22%2C%22osVersion%22%3A%222.3.5%22%7D&sha1_serial=d1d257f5faf0456092af918619e11e09c90a7a85&aud=3p&ua=Mozilla%2F5.0%20%28Linux%3B%20U%3B%20Android%202.3.5%3B%20en-gb%3B%20Desire%20HD%20Build%2FGRJ90%29%20AppleWebKit%2F533.1%20%28KHTML%2C%20like%20Gecko%29%20Version%2F4.0%20Mobile%20Safari%2F533.1&pkg=%7B%22v%22%3A%222000000%22%2C%22lbl%22%3A%22Caricature%20Hyperfy%22%2C%22vn%22%3A%222.0.0%22%2C%22pn%22%3A%22air.net.thedigitalists.facebooth%22%7D&sdkVer=amznAdSDK-android-5.1.153&sha1_udid=40d312af2be1d7be8fcf003980da38295f55295a Message was edited by: S. Kolesnyk
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