question

Pedro asked Sep 7, '14

Report broken? Frozen since Sep 6th

My report for mobile ads is frozen since mid-yesterday, for all my apps. On Sep 6th it showed 25% of the normal values (requests and everything else), and now on Sep 7th the reports are zeroed. Anyone else facing this?

mobile ads

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ZomboDroid answered Sep 7, '14

We're experiencing the same issue.

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Wobus answered Sep 8, '14

Same for me

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RBTCD answered Sep 8, '14

and us. Requests shown as tiny proportion on 6th, and no data at all for graphs since.

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Lars Schmitt answered Sep 8, '14

I have the same issue. Ads will delivered, but no refresh in the Mobile Ads Performance Reports. Everything else is working fine...

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Kevin@Amazon answered Sep 8, '14

Hi All, We apologize for any issue you may be experiencing with the Mobile Ads Performance report. We are working to resolve the issue.

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Lars Schmitt answered Sep 8, '14

Wuhuuuu... it's working now, THX!

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Sujoy@Amazon answered Sep 10, '14

The issue is resolved now.

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AndroidGuy answered Sep 10, '14

Im not seeing any Interstitial Ads at all, and only a part of the Banner ads. Whats up?

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Sujoy@Amazon answered Sep 11, '14

To protect the personal information of developers, we do not discuss the details of specific applications on these discussion forums, but request that you reach out to us via the ContactUs form. This allows us to validate your identity and discuss app specific information in a context that will not expose personal and proprietary information.

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AndroidGuy answered Sep 11, '14

I did that before the forum post on 9-10 other than the canned auto response. Ive heard absolutely nothing and have now lost several weeks of stats and pay. Case: 249125821

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