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Cloud asked

Single App Not Appearing in Reports

Something a little bizarre is going on that I'd love to get some help with. Before and after the recent reports malfunction, I've had an app running with ads that has stopped registering any impressions or earnings in the Mobile Ads Performance reports. It is still showing up in the Dashboard reports with earnings. Earnings had previously been correctly reported up to probably the middle of last month, as best I can tell. This is a bit disturbing and so far support requests haven't been of any help. Any ideas?
mobile ads
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2 Answers

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Amelia@Amazon answered
Hello Cloud, We have escalated the case to the appropriate internal team for further investigation. We will contact you when the issue is resolved or if we need more information for our investigation.
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Amelia@Amazon answered
Hello, The Ad Performance report is now operating normally. We apologize for any inconvenience you may have experienced. Please note that ad serving and your actual earning were not impacted. If you continue to encounter issues, please raise a Contact Us ( https://developer.amazon.com/help/contactus.html) with us and we will look into the issue.
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