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Billy Bob avatar image
Billy Bob asked

Ads not showing on some devices

We recently upgraded to the latest API version and suddenly Amazon ads (and only Amazon ads) aren't working correctly. A tablet receives ads although they are larger than what is requested (300x50). On a phone, no ads are showing. You can see the request and receipt of an ad, but it doesn't show on the device. Potentially that's because of the size issue but a specific size is requested and it's always worked before (Note this is via AdMob mediation): this.adView = new AdLayout(activity, com.amazon.device.ads.AdSize.SIZE_300x50); Any help on what might be going wrong?
mobile ads
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3 Answers

Sujoy@Amazon avatar image
Sujoy@Amazon answered
In order to investigate further, please provide a full log of the issue and details on which devices this is occurring on. Thanks.
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A. Pigg avatar image
A. Pigg answered
Hello, did you get any where with this? I have a similar problem. App is using the latest ads sdk, and the floating example code. Ads show OK on Fire HD, my Asus Memopad (4.2) and Kobo ARC (4.1) but do not show on Moto-G (4.4.4) or Galaxy Note 1 (CM 12/5.0)
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Ross@Amazon avatar image
Ross@Amazon answered
A NO_FILL error can occur if the app is trying to load an auto-sized ad in a container whose dimensions are WRAP_CONTENT x WRAP_CONTENT. This will cause an Auto Ad Size failure and result in no ads being returned. Generally, if this is a screen-width ad then our recommendation for this case would be to change the AdLayout's layout params dimensions to be MATCH_PARENT x WRAP_CONTENT. Auto Ad Size should not be used if a specific ad size is required. Instructions and guidelines for ad sizes can be found here: https://developer.amazon.com/public/apis/earn/mobile-ads/android/docs/concepts#Ad%20Sizes.
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