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Hi Derickrmg, Thanks for reaching out, and sorry for the delay! Could you please share which country you're pulling these ads from? These KeyNotFoundExceptions haven't been seen to break test ads vs live ads, but if you are in an unsupported country, ads will not display for you. Please note that this does not prevent any users in the supported regions from receiving these ads. Amazon Mobile Ad Network serves ads to users in U.S., U.K., Germany, France, Spain, Italy and Japan. Thanks, Justin

Hey, We are in Canada, will that be a problem with testing live ads?

This could be related. For more info on where these are supported, please see here: https://developer.amazon.com/appsandservices/apis/earn/mobile-ads/docs/faq Otherwise, feel free to contact the team directly with your app key where we can investigate further: https://developer.amazon.com/appsandservices/support/contact/contact-us

Ok, it looks like a regional thing...

Hi derickrmg, You are right, it is related to the geographical region. Just to clarify, your live app will still function properly in any region, however ads will be served only to users in the U.S., U.K., Germany, France, Spain, Italy and Japan. To solve this, you may implement some logic in onAdFailedToLoad() of your AdListener that will load an ad from an alternative network: https://developer.amazon.com/public/apis/earn/mobile-ads/docs/with-other-sdks Please do not hesitate to contact us with any further queries. For common questions and answers related to ads, please see: https://developer.amazon.com/public/apis/earn/mobile-ads/docs/faq Kind regards, Levon

Hi, I am having this exact same issue. In logcat i am getting returned: I/Unity (28210): AmazonMobileAdsUnityAndroid: Successfully called native code in 22 ms I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): AmazonMobileAdsUnityAndroid: Successfully called native code in 16 ms I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): AmazonMobileAdsUnityAndroid: Successfully called native code in 3 ms I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): Interstitial Started: False I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): AmazonMobileAdsUnityAndroid: Successfully called native code in 699 ms I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): Banner started: True I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): AmazonMobileAdsUnityAndroid: eventReceived I/Unity (28210): I/Unity (28210): (Filename: ./artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65) I/Unity (28210): I/Unity (28210): KeyNotFoundException: The given key was not present in the dictionary. I/Unity (28210): at System.Collections.Generic.Dictionary`2[System.String,System.Collections.Generic.List`1[com.amazon.mas.cpt.ads.IDelegator]].get_Item (System.String key) [0x00000] in :0 I/Unity (28210): at com.amazon.mas.cpt.ads.AmazonMobileAdsImpl.FireEvent (System.String jsonMessage) [0x00000] in :0 I/Unity (28210): at com.amazon.mas.cpt.ads.AmazonMobileAdsImpl+AmazonMobileAdsBase.UnityFireEvent (System.String jsonMessage) [0x00000] in :0 I've tried this both in test mode and live, same results in the output: Here is my script: http://pastebin.com/DAUaxNWR I am using Unity 5.1, and the latest download of the Amazon SDK which contains the unity package for mobile ads. Just so I'm doing the steps correct, here is my process: 1. I've imported the latest amazon unity ads package 2. I have an app created that generates an app key on my developers account 3. Using my script, I build out an apk 4. Upload that apk file to my app setup on my developers account 5. Install the apk file on my Kindle Fire 6. Run my game and it makes the appropriate calls to DisplayBannerAd() and also RequestInterstitialAd() & DisplayInterstitialAd() Thats it in a nutshell. I can't figure out why [b]I can't see[/b] Amazon banners and Amazon Interstitial ads. NOTE: I am also using AdMob Chartboost to display Chartboost Interstitials for Amazon, they are working perfectly fine. I'm exhausted, frustrated, and honestly about to give on amazon ads, just too dang difficult for me :( [b]P.S. : You guys and gals should consider adding a working demo project to your unity package, really could be a benefit.[/b] Larry Message was edited by: Larry Message was edited by: Larry Message was edited by: Larry

Hi Larry, Thanks for sharing your issue. As mentioned earlier in this thread, it is related to the geographic location, so where you are physically located impacts whether you can see the ads in your live (non-test) app. Just a reminder: ads will be served only to users in the U.S., U.K., Germany, France, Spain, Italy and Japan (please see my earlier reply describing this and a possible workaround). Kind regards, Levon

I'm in the U.S. so this shouldn't affect me, if I am understanding correct. Thanks for any help. Larry

Larry, you seem to be experiencing a different issue, which may actually be the same issue as discussed on this thread: https://forums.developer.amazon.com/forums/thread.jspa?messageID=22841夹 It appears that some Unity users had to reinstall Unity in order to solve the issue.

A little more information as I am still unable to resolve this, even with the latest version of Unity. KeyNotFoundException: The given key was not present in the dictionary. I/Unity (27020): at System.Collections.Generic.Dictionary`2[System.String,System.Collections.Generic.List`1[com.amazon.mas.cpt.ads.IDelegator]].get_Item (System.String key) [0x00000] in :0 I/Unity (27020): at com.amazon.mas.cpt.ads.AmazonMobileAdsImpl.FireEvent (System.String jsonMessage) [0x00000] in :0 I/Unity (27020): at com.amazon.mas.cpt.ads.AmazonMobileAdsImpl+AmazonMobileAdsBase.UnityFireEvent (System.String jsonMessage) [0x00000] in :0 Thanks for any help. Larry