question

A. T. Stolk avatar image
A. T. Stolk asked

units returned

I am seeing 1.5% of the units (IAP purchases) getting returned for refund. Is this a typical number? I am not concerned by the small loss of revenue, but do want to make sure my customers are satisfied. Is there anyway to get a report on the reasons given by customers for returning? I would love to make improvements, but need to know where. Bram
iap
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1 Answer

Venkat@Amazon avatar image
Venkat@Amazon answered
Hi Bram, Thanks you for your post. Please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with your queries on reporting and one of our support engineer will look into your issue.
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