question

perblue avatar image
perblue asked

Units Returned in Sales Report for Consumable content

So far on over 1,300 Units Sold, I am seeing over 100 Units Returned (almost 10%). I've contacted Amazon's Mobile App Support team and they said: "In general, digital content purchased and/or downloaded from Amazon.com is not returnable." My issue is that when a purchase is made, we record revenue in our database. If users are then "returning" this content and getting their money back, I need to know about it for accounting purposes. Are other developers seeing Returned Units in their Sales Reports for Consumable content? If so, is there any way to know when a transaction has been "returned" from Amazon's servers? Any help would be appreciated
iap
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1 Answer

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Perblue, We do have a way to track down if a transaction is revoked. There a API exposed in PurchasingManager class called initiatePurchaseUpdatesRequest. You are supposed to call it on every App start (onStart). You would receive a callback on onPurchaseUpdatesResponse() in Purchasing Observer. The response would contain the list of revoked sku. It would be notified once. So you have to make required changes in your app according to revoke the item from user in the app. Please follow the below link for better understanding https://developer.amazon.com/sdk/in-app-purchasing/documentation/fundamentals.html
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