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reantech asked

Help needed: Unable to download App from China

Hello everyone, I have just submitted and released an App to the following countries: China, Hong Kong (region), Macao, Malaysia, Singapore and Taiwan. I tried to download the app in China but could not do so. The app is not even searchable from " amazon.cn". It is, however, searchable from the main website " amazon.com" but still could not download it and it states "You are not eligible to purchase this app due to geographical restrictions". Furthermore, I even tried to use the Amazon "Appstore" app but my App is still not searchable and downloadable. I've also tried changing the country settings but still to no avail. Greatly appreciate if anyone can enlighten and assist me on this issue. I really need to have the app available and downloadable from China asap. Looking forward to any recommendation and advice. Thank you very much! Best Regards, reantech
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2 Answers

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Sujoy@Amazon answered
Hi Reantech, We have given reply to your query through the ContactUs case you raised for the same.
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Sujoy@Amazon answered
At this time, we are accepting a limited number of apps for distribution in China. We will notify you once this status changes. Also your app is not downloadable from amazon.com as you have not selected US as your target market. Currently your app is available in 'Hong Kong, Macao, Malaysia, Singapore, Taiwan, Province of China ' market on Non-Amazon devices only (as you have not select Kindle devices under the supported devices list while submitting your app). So you should be able to search your app in the above mentioned markets from non-amazon devices only.
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