I have several beta users who say that my app isn't finding their Fire TV. I myself see that on my test phones frequently. I am using the Connect SDK for casting and flinging. What kind of information can I gather to help solve this issue? I will be releasing the beta of my app in a few weeks to an app with over 700k downloads and it would be nice if the Fire TV discovery worked better. Thanks.
Hi, The users need to have multicast enabled on the wifi network. One good way to check. would be to have them use the Fire TV remote app to see if they can see their Fire TV on there, and if they can there shouldn't be any issues with getting fling working. Otherwise, they may need to change their wifi network settings. Thanks, Nick
I don't think multicast is the issue because I launch the same version of the app on all my test phones (4 to 6 depending on what I'm testing) and some will find the Fire TV and some won't. Sometimes they switch, sometimes all find it, sometimes only one finds it, it is very unpredictable.
I only have one phone which has this issue frequently, the others have it too but rarely. It is a Moto G. Anyways, the FireTV remote app also has the issue. I am using the ConnectSDK and it is able to find the DIAL service of the FireTV but not the Fling service. I will see if I can get one of the sample apps working. I've had a few users also report this issue and I haven't yet found a way to get it to work for them. For example with the Chromecast usually if you reboot your phone, Chromecast and home wifi then it will show up, but that doesn't help with the FireTV.
Thanks Carlos for the logs. We see from the logs that the discovery process started successfully on your MotoG. It found 2 Android devices on your network. However, it failed to find the Fire TVs on your network. The root cause of that is not immediately clear from the logs - it could be some as yet unknown network issue. This is a tricky problem that we would like to resolve with your help. What will help us greatly is: - Setup a dedicated network for testing your app (e.g. a dedicated router/mobile hotspot) - Convey to us the network setup/topology (Devices in the network, their IP addresses, etc) - Complete logs on the Android device and the Fire TV - Network logs on the Android device, if possible Thanks and Best Regards, Nick
It will probably take me a bit of time before I can setup an isolated network to test this but the other stuff I can probably get quicker. What do you mean by "network logs on the android device"? are you wanting packet captures or something like that?