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Evan Diamond avatar image
Evan Diamond asked

Application's Icons...

Hello. I just received an email from Amazon about the recent app I submitted. [i]Your application's icon does not match the icon that appears on the mobile device's application tray. Please update the icon in your application submission OR your application tray icon to ensure they match. [/i] Are they referring to both the "small" and "large" icon I submitted when going thru the submission process? Both of the icons I submitted were identical, just sized differently. Not sure what else to do here...any help would be great! Thank you.
fire tabletsubmission testing distribution
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Anshul@Amazon avatar image
Anshul@Amazon answered
Hi, We need few more details to answer your query. To keep your privacy on the forum we highly recommend you to raise a contact us ( https://developer.amazon.com/help/contactus.html) with your app details. Our support staff members will help and guide you. Thanks for understanding.
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Evan Diamond avatar image
Evan Diamond answered
Hi Anshul, That's about all the email said in which I recieved from Amazon. I am about as lost as you are :) However, I did submit a support ticket. Hopefully I receive a response soon! Cheers.
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Anshul@Amazon answered
We have received your Contact Us and someone from the support team will update you soon.
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Evan Diamond answered
Excellent, looking forward to the response so I can get this app up and running :)
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Evan Diamond avatar image
Evan Diamond answered
I have tried many different things and read through a bunch of different forums, but I keep coming up empty handed. I have placed all my icon files in the root folder, some from the Apple build, some from the Kindle build. https://www.dropbox.com/s/rrgkgdb3d3shmco/icons.jpg I have received an email from Amazon saying again, the icons don't match. They have sent me an image of what my icon looks like on their device. It shows up as a Corona icon. How do I override that? I appreciate any and all of your help! Thanks.
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Anshul@Amazon answered
We have responded to your Contact Us. Do let us know if you still have any issue.
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latestgamer avatar image
latestgamer answered
Can you please post solution of this problem here?? Contacting amazon through contact us takes a lot of time.
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latestgamer avatar image
latestgamer answered
Can you please post solution of this problem here?? Contacting amazon through contact us takes a lot of time. Its bit urgent.
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Anshul@Amazon answered
@latestgamer We would need a ContactUs so that we can look into your app and identify the issue.
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Anshul@Amazon answered
As a general rule, please follow the android guidelines on providing Density-Specific Icon Sets ( http://developer.android.com/guide/practices/ui_guidelines/icon_design.html#icon-sets )
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