question

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DotNetIdeas asked

not compatible

We have an app "Chore Checklist Cloud Connector" published on Amazon app store. We have tested it on Kindle Fire and It is compatible with the device. However when users try to get it from app store, it keeps saying "Not Compatible" - "Chore Checklist Cloud Connector is incompatible with your device. You cannot purchase this app from this device". We contacted Amazon many times regarding this issue, but nobody gave us any reason. Could anybody point out what we can do to get it published on Kindle Fire? Thank you! (note: this app is not a standalone app. It is an add-on to our Chore Checklist app to allow user to sync lists with our cloud server)
fire tabletsubmission testing distribution
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Sujoy@Amazon answered
Hi Dotnetideas, Thank you for your post. We are reviewing apps on a case-by-case basis for Kindle Fire Tablets. We consider a variety of factors as we evaluate each app, including the app’s quality, usefulness to our customers, and compatibility with the device. We may occasionally ask developers to submit their content to one of our media categories (such as Kindle, Amazon MP3, or Amazon Instant Video) if we feel customers would find the content most useful in one of those categories.
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DotNetIdeas answered
Thank you for your reply, but it didn't answer our question. We know you review each app case by case. But when you don't approve our app for Kindle Fire, can't you give us a reason. Our other app "Chore Checklist" got bad review because user couldn't purchase the "Chore Checklist Cloud Connector" to sync/share their lists.
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DotNetIdeas answered
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Sujoy@Amazon answered
Hi Dotnetideas, I understand your concern. Please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) for this issue as it's an app specific problem.
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DotNetIdeas answered
We have tried your suggestion, but got no helpful answer. We re-submited a couple of times. It still doesn't show up on Kindle Fire.
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