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dimmak111 avatar image
dimmak111 asked

Crash, after submission

Hello Guys, i'm currently facing an issue with my app. I just submitted it to the Amazon Store and downloaded it on mulitple devices, but it always crash at startup. The crash seem to be related to the Amazon Kiwi service. The app is currently published on the Google Play Store and working properly. So what am i doing wrong? Here is the log: D/Kiwi (28708): CommandResultVerifier: Verifying auth token: %MY_KEY% D/Kiwi (28708): DataAuthenticationKeyLoader: Loading data authentication key... D/Kiwi (28708): DataAuthenticationKeyLoader: Checking KiwiDataStore for key... D/Kiwi (28708): ExpirableValueDataStore: Fetching value: DATA_AUTHENTICATION_KEY D/Kiwi (28708): ExpirableValueDataStore: Value not present in store, returning null D/Kiwi (28708): DataAuthenticationKeyLoader: Key was cached: false D/Kiwi (28708): DataAuthenticationKeyLoader: Loading authentication key from apk... D/Kiwi (28708): DataAuthenticationKeyLoader: Opening apk: /data/app/com.mycompagny.my.game-1.apk D/dalvikvm(28708): GC_FOR_ALLOC freed 3729K, 20% free 21575K/26892K, paused 22ms, total 23ms D/dalvikvm(28708): GC_FOR_ALLOC freed 402K, 19% free 22011K/26892K, paused 22ms, total 22ms D/dalvikvm(28708): GC_FOR_ALLOC freed 537K, 17% free 22587K/26892K, paused 23ms, total 23ms I/dalvikvm-heap(28708): Grow heap (frag case) to 24.956MB for 2094868-byte allocation D/dalvikvm(28708): GC_FOR_ALLOC freed 0K, 15% free 24633K/28940K, paused 32ms, total 32ms D/dalvikvm(28708): GC_CONCURRENT freed 5127K, 18% free 27697K/33748K, paused 2ms+3ms, total 53ms D/dalvikvm(28708): WAIT_FOR_CONCURRENT_GC blocked 38ms D/dalvikvm(28708): WAIT_FOR_CONCURRENT_GC blocked 38ms D/Kiwi (28708): DataAuthenticationKeyLoader: Searching for cert in apk E/MP-Decision( 1758): num online cores: 4 reqd : 3 available : 4 rq_depth:2.700000 hotplug_avg_load_dw: 232 E/MP-Decision( 1758): DOWN cpu:3 core_idx:3 Ns:3.100000 Ts:240 total_time_down:245.000000 D/Kiwi (28708): DataAuthenticationKeyLoader: Extracting cert from entry: kiwi D/Kiwi (28708): DataAuthenticationKeyLoader: Generating certificates from entry input stream D/dalvikvm(28708): GC_FOR_ALLOC freed 2024K, 14% free 29147K/33748K, paused 48ms, total 48ms I/dalvikvm-heap(28708): Grow heap (frag case) to 31.362MB for 2094868-byte allocation D/dalvikvm(28708): GC_FOR_ALLOC freed 0K, 13% free 31192K/35796K, paused 66ms, total 66ms D/dalvikvm(28708): GC_FOR_ALLOC freed 3729K, 14% free 32055K/36908K, paused 72ms, total 72ms F/libc (28708): Fatal signal 11 (SIGSEGV) at 0xdeadbaad (code=1), thread 28722 (package.myapp) I/DEBUG (15701): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Thanks, Andy
fire tabletsubmission testing distribution
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Sujoy@Amazon answered
Hi Dimmak111, Since this is an app specific issue, can you please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with the app details so that we can look into it?
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dimmak111 answered
Hi, removing the "kiwi" file at the root of the apk seem to fix the problem. So any idea why? Thanks
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Sujoy@Amazon answered
Hi Dimmak111, We can not say anything unless you provide us the app details. I did not understand how do you remove a file from the apk root of an app which is live in the store! As I understood, the app does not work in any of the devices due to the crash. Please provide us the app details through ContactUs ( https://developer.amazon.com/help/contactus.html) and say that you are directed there from this thread ( https://forums.developer.amazon.com/forums/thread.jspa?threadID=2299&tstart=0) so that we can immediately look into the issue and get that fixed by our internal team. Thanks.
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