question

covcomm avatar image
covcomm asked

Contact form doesn't work. Trying for a week. Real communication needed.

I keep using the form and takes forever to get a response. When I do get a response they don't fix the problem and the process starts all over again! There has been no change to my dashboard and I still cant change the metadata. My games are visible on amazon.com but my dashboard still says 'APPROVED' not 'LIVE'. If my dashboard doesn't say 'LIVE' I can't change the metadata. When will I be able to change the metadata? What is the turnaround on a request like this? Is there a phone number to call to fix this?
amazon appstore
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1 Answer

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Covcomm, Thank you for writing to us. While your app is live, you can raise a ContactUs ( https://developer.amazon.com/help/contactus.html) to pend your app. Once the app is pended, you can change its meta data.
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