question

C. Ata avatar image
C. Ata asked

"Pending Action" with no explanation

Hi, I've submitted my app 3 times now and each time it goes into "Pending Action" after a few hours. There is no explanation and no email. I sent a "contact us" request, but have yet to hear anything. Can somebody at Amazon please help?
fire tabletsubmission testing distribution
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rmandel@aws avatar image
rmandel@aws answered
To protect the personal information of developers, we do not discuss the details of specific applications on these discussion forums, but request that you reach out to us via the ContactUs form. This allows us to validate your identity and discuss app specific information in a context that will not expose personal and proprietary information. I do see that we have indeed responded to a ContactUs inquiry earlier today from a user with the same email address as the one associated with the account that this message was posted from. If you have further questions regarding that response, please follow up through that specific channel. Thank you.
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derSupporter avatar image
derSupporter answered
Hello, I've still got that problem and wrote a lot of mails to the support team, but I still got no serious answer. All answers are "your app needs review" or "your app is in review" - but after that new review, I got a system email, that the app is available. But in the developer console the status falls back to "pending action" and the app is not available. I wrote a lot of mails to the support, but it seems, that the support always test one app and do not see the major bug? It always happens, when I'm uploading a app over your new developer console and it is not a problem of one app. It always happens. What can I do? Pleas help me. Thank you & best regards
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Amadeus avatar image
Amadeus answered
Maybe this is related: https://forums.developer.amazon.com/forums/thread.jspa?threadID=2960&tstart=0 Some bot on Amazon side seems to be marking apps as pending action if they think a part of their name is a name of another app. So if you have a game "Super Chess" and someone has app "Chess" your app will have "pending action" for having "chess" in its name...
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