question

Justin Giles avatar image
Justin Giles asked

App review process causing failure due to testing unsupported Blackberry devices

I have recently had my app rejected multiple times due to issues with Blackberry devices. For the binary submitted, Blackberry devices are listed as being excluded for being supported yet the app review process continues to test against them. Is this by design? Will the app constantly fail review despite blatantly stating that it does not support Blackberry devices? Or, is this just a fluke?
amazon appstoreamazon underground
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1 Answer

Ellen@amazon avatar image
Ellen@amazon answered
Your app should not be tested on devices that is excluded from the targeted list, we will be glad to investigate the issue. Please reach out to us via our Contact Us form ( https://developer.amazon.com/help/contactus.html ) while signed into your Amazon developer's account. This will allow us to validate your identity and discuss app specific information in a context that will not expose your personal and proprietary information.
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.