question

ajright avatar image
ajright asked

Testing App Failure

Hello, Before we submitted our app we ran our app through the App Testing services that tests apk compatibility with fire tablets, phones, etc, We got green results for all 3 devices (no problems). Yet when we submitted our app we got an email saying it crashed on every test devices listed. Is there any reason the app testing services returns green results yet the other does not?
fire tabletsubmission testing distribution
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1 Answer

DougM@Amazon avatar image
DougM@Amazon answered
Hello ajright , If you can please submit a contact us at https://developer.amazon.com/help/contactus.html with what application is failing during our testing steps we can help give you guidance as to how to resolve the issue.
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