question

Osamai Osbert avatar image
Osamai Osbert asked

Revenue and refund totals are not calculated across multiple currencies.

what does the message"Revenue and refund totals are not calculated across multiple currencies." mean. does it mean i am not paid for downloads in those currencies or it is just not calculated but paid to me?
amazon appstore
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Omeja, Could you please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with this query so that one of our support engineers can assist you to resolve your query? Thank you for posting.
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Aaron Pulkka avatar image
Aaron Pulkka answered
That message appears to only refer to the numbers displayed on the Sales Reports screens, indicating that they are not estimating the conversions between foreign currencies in order to estimate a total of sales or refunds. They will eventually calculate this based on the currency conversion rates at the time of payout and you will be paid the correct totals in the end.
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Osamai Osbert avatar image
Osamai Osbert answered
Hi, How do explain the fact that after changing my app to "paid in some stores" customers are still getting it for free?
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Omeja, I have sent you an email to your registered mail id. Please check. Thanks.
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