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dev-booyah avatar image
dev-booyah asked

App Icon not appearing on HD Kindles

Hello, We're having some problems with testing our game icon on the Kindle Fire HD devices: the first time we launch the app, the large icon does not show on the carousel. The only work around we found was to re-start the device. Then it works ok. So we are wondering if this is something caused by the testing environment and want to make sure this des not happen in real-life conditions. Note that everything else is working fine. Could you please confirm? Thanks! Booyah
fire tablet
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Dixith@Amazon avatar image
Dixith@Amazon answered
Hi, Thank you for submitting the app in Amazon Appstore. We have tested few sample apps on Kindle Fire HD and it is showing the large icon in the carousel when we launch the app. In Live environment also, large icons of the apps are displayed in the carousel. Hope this information helps you.
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dev-booyah avatar image
dev-booyah answered
Hello! Thanks for your feedback but I am actually more confused now... are you saying that in a testing environment, the icon should show up at all time in the carousel, like it does in a live one and it is an actual bug that our app doesn't? If my understanding of your feedback is correct, have you encountered apps where the icon did not show in the carousel the first time you launch the game on Kindle Fire HD devices and if so, how do you recommend addressing it? Note that our app is listed fine in the Apps menu at all time.
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StephenC@Amazon avatar image
StephenC@Amazon answered
The icon that appears in the carousel depends on whether the app is published through the store or not. If the app is not published, the icon will be pulled from the app resource directories. If the app is published (live), then the Amazon App Store will pull the high-res icon from the server. If your icon is missing, I would check the APK res folders and make sure it's there.
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