question

olijas avatar image
olijas asked

Troubleshooting GameCircle

Hi We are about to complete a game on the Kindle Fire, using Unity. We have a bug with Game Circle. Tapping on the Game Circle pop-up on app start-up will result in a crash (well Game Circle simply will not respond). Has anyone had this type of issue before? It doesn't seem to be coming from our code, but maybe from Game Circle. Thanks
fire tablet
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Olijas, Do you see any error stack trace in the error log while crashing your app?
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

olijas avatar image
olijas answered
Hi Thanks for your quick reply. Can I email it to you, instead of posting? Thanks oj
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Olijas, Could you please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with the error log? Please mention this thread url ( https://forums.developer.amazon.com/forums/thread.jspa?threadID=1119&tstart=0) in the ContactUs so that I can track your case there. Thanks.
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

olijas avatar image
olijas answered
Just did send by contact us. However, the log was 15 000 character, therefore, I had to send 6 messages. Might be a little confusing, Any chance you can forward me your email contact at: info@fugitive-interactive.com, so I can send the log by mail? Thanks oj
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Olijas, Thanks for writing in ContactUs. I have replied to your case with my email id. Please send the complete log in a zip file to my mail address.
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

olijas avatar image
olijas answered
Hi Sent you a zipped file including our logs as well as screenshots. Thanks a lot! oj
10 |5000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.