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digiboo avatar image
digiboo asked

Application not compatible error on Kindle Fire

We have a video player app in the store that allows users to download movies from our kiosks (located in airports, train stations and other locations without reliable broadband). We tested the app on Kindle Fire by sideloading and it has excellent performance. Downloads work great, video plays beautifully, file management works as expected, etc. The app is approved and available in the store, but when we attempt to download it to a Kindle Fire via Amazon, we get an "application not compatible for this device" error. Does anyone know where we can get more details on this error? Or how do we make sure that Kindle Fire users do not get this error? Thank you for any help!
fire tablet
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Sujoy@Amazon answered
Hi Digiboo, Thank you for your post. We consider a variety of factors as we evaluate each app for Kindle Fire Tablets, including the quality of experience the app offers and compatibility with the device. While our goal is to offer a broad and compelling assortment to Kindle Fire Tablet customers, not all apps available through Amazon Apps are currently available on Kindle Fire Tablets.
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digiboo avatar image
digiboo answered
Thank you Sujoy for the quick response. We're not able to debug, refactor or otherwise modify the app, based on the generality of this info. Can you offer some more specific information?
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Sujoy@Amazon answered
Hi Digiboo, Since it's an app specific issue you need to raise a ContactUs ( https://developer.amazon.com/help/contactus.html) to get specific information. Please mention this thread url ( https://forums.developer.amazon.com/forums/thread.jspa?threadID=1104) in the ContactUs. Thanks.
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digiboo answered
Thanks again Sujoy. We've submitted a request for specific details via the "Contact Us" form and are hopeful we'll get some granular guidance on how we can meet the Kindle Fire's compatibility requirements.
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