question

Sterling Udell asked Dec 15, '12

Turn on screen on Fire HD

I have an alarm clock app, and one of my test cases involves the screen being off (but the device still powered up) when the alarm fires. On all other devices I have available - including the original Kindle Fire - the screen come on when my alarm dialog opens, and the user can snooze/dismiss the alarm fine. But on my Fire HD, this doesn't work: the screen stays dark, and the user has to manually turn it on, then get past the lock screen, before they can see (and silence) my alarm. Any thoughts as to how I might make this work for Fire HD users? Thanks, Sterling

fire tablet

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Samuel@Amazon answered Dec 18, '12

Hi, We are following up on your issue. We will post on this thread once we got an update. Thank you

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Samuel@Amazon answered Dec 19, '12

Hi Sterling, We are looking into your issue and we need few more details for further investigation. Do you use Device Administration? What is the alarm dialog, and how is it called? How your Application functions?. Can you please submit a contact us to Amazon Support Team with these information. One of our support engineer will assist you further. Thank you.

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Steven Wong answered Mar 9, '13

Is there an update on this issue? I'm also in a situation where I would like to use a lock screen password, but find it problematic to have to enter my password before I'm able to silence my alarm. I'm not using Device Administration and am using Alarm Clock Xtreme as my alarm. This functions normally on other devices allowing me to silence my alarm without entering my lock screen password.

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Venkat@Amazon answered Mar 18, '13

@steven, To unlock the screen the app needs "disable_keyguard" permission, however this permission is not available on Kindle Fire devices. For more information on Kindle Fire device specifications and app feature compliance please refer https://developer.amazon.com/sdk/fire/specifications.html and https://developer.amazon.com/sdk/fire/specifications.html#AppFeature .

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Sterling Udell answered Mar 18, '13

Hi, Thanks for the reply, but that's not answering the question. My app is not trying to unlock the device, but rather to show an activity on top of the lock screen (turning the screen on in the process). The app doesn't have the DISABLE_KEYGUARD permission, and on other devices - including the original Kindle Fire - doesn't require it for this behavior to work. On everything except the Fire HD, my alarm activity will display, but the device is still locked once the user dismisses my alarm. So again, is there any way to accomplish this behavior on the Fire HD? Thanks, Sterling

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Venkat@Amazon answered Mar 19, '13

Hi Sterling, Can you please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with your app details and one of our support engineer will look into your issue.

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chk-kaiser answered Jan 6, '14

Hi Steven, were you successful? See " https://forums.developer.amazon.com/forums/thread.jspa?threadID=2192&tstart=0" - I might have at least partially the same problem. Christian

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chk-kaiser answered Jan 6, '14

Sorry, the link is wrong... I meant https://forums.developer.amazon.com/forums/thread.jspa?threadID=2420

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