question

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pwcushman asked

Volume control stops working on Kindle Fire HDX 7 (cellular, kfthwa model)

The physical volume control on the back of the device rarely works. Some times it works for a short period of time, then stops working. Some times it has a long delay between a click and popping up of the volume slider, or moving the slider. But for the most part it rarely works. I have done a factory reset and that did not have any effect/improvement. Is this a faulty device? Or does the cellular version have issues? thanks Paul
fire tablet
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1 Answer

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Sujoy@Amazon answered
Your device must be faulty. We did not hear about this issue before. Please contact Customer care department. Thanks
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