question

ccpllibrary avatar image
ccpllibrary asked

Install Error

Hi all, I have submitted my app to the Amazon App store, and ensure that I selected all devices for compatibility. I am having an issue where people attempt to install it on a Kindle Fire HD 7" via the store and they get an error of "This application is not compatible with this device.". However, sideloading the app runs fine. Any ideas?
fire tablet
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1 Answer

Jamie Grossman avatar image
Jamie Grossman answered
Hi there, Thanks for posting. This definitely sounds like an issue. If you could contact us at developer support here, we will try to assist further: https://developer.amazon.com/appsandservices/support/contact/contact-us Thanks, Jamie
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