question

Zaccariah Bowling avatar image
Zaccariah Bowling asked

Silk Browser Crash when doing Facebook authentication on latest OS

This is something new on the lastest generation of devices and OSes. Older silk browser versions work. The silk browser crashes after trying to logging and callback into the app. Installing the native facebook app for kindle and using it for authentication is the only work around. There is not a lot we can do. We might be able to detect if the native app is installed but we can't stop the native browser from crashing. Here is the amazon silk browser crash report from logcat. F/libc (22679): Fatal signal 11 (SIGSEGV) at 0x00000758 (code=1) I/DEBUG ( 100): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** I/DEBUG ( 100): Build fingerprint: 'Android/tate/tate:4.0.3/IML74K/7.1.5_user_1534720:user/release-keys' I/DEBUG ( 100): pid: 22679, tid: 22679 >>> /data/data/com.amazon.webruntime/files/webruntime/webruntime <<< I/DEBUG ( 100): signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000758 I/DEBUG ( 100): r0 ffff39dc r1 00000000 r2 657bce3d r3 00d2ce98 I/DEBUG ( 100): r4 00000000 r5 401085c8 r6 00000000 r7 01cb4dec I/DEBUG ( 100): r8 00000001 r9 01bdc378 10 bed4b660 fp 401085c8 I/DEBUG ( 100): ip 00d2d210 sp bed4b2b8 lr 009afc93 pc 005ff886 cpsr 60000030 I/DEBUG ( 100): d0 004b004c004f0041 d1 0064003700580000 I/DEBUG ( 100): d2 0036004600330059 d3 006c002d00510000 I/DEBUG ( 100): d4 0047005500510051 d5 005300730047006b I/DEBUG ( 100): d6 0056004d004a0045 d7 0066004c00590074 I/DEBUG ( 100): d8 0000000000000000 d9 0000000000000000 I/DEBUG ( 100): d10 0000000000000000 d11 0000000000000000 I/DEBUG ( 100): d12 0000000000000000 d13 0000000000000000 I/DEBUG ( 100): d14 0000000000000000 d15 0000000000000000 I/DEBUG ( 100): d16 002e2a316e279663 d17 0004cb9b25a15663 I/DEBUG ( 100): d18 002e2a316e27949a d19 00000000ffffffff I/DEBUG ( 100): d20 000000000d62f9dd d21 0000000000000000 I/DEBUG ( 100): d22 0000000000000000 d23 3ff0000000000000 I/DEBUG ( 100): d24 3ff0000000000000 d25 3ff0000000000000 I/DEBUG ( 100): d26 3ff0000000000000 d27 0000000000000000 I/DEBUG ( 100): d28 0000000000000000 d29 0000000000000000 I/DEBUG ( 100): d30 0000000000000000 d31 0000000000000000 I/DEBUG ( 100): scr 20000013 I/DEBUG ( 100): I/DEBUG ( 100): #00 pc 005ff886 /data/data/com.amazon.webruntime/files/webruntime/webruntime (_ZN14RenderViewHost16OnCanHandleReplyEb) I/DEBUG ( 100): #01 pc 009afc8e /data/data/com.amazon.webruntime/files/webruntime/webruntime (_ZN16webapp_framework11BrowserView29onShouldOverrideLoadingResultERKSbItN4base20string16_char_traitsESaItEEb) I/DEBUG ( 100): #02 pc 009a09d8 /data/data/com.amazon.webruntime/files/webruntime/webruntime (_ZN4base8internal8Invoker3ILb0ENS0_15InvokerStorage3IMN16webapp_framework11BrowserViewEFvRKSbItNS_20string16_char_traitsESaItEEbEPS4_S7_bEESB_E8DoInvokeEPNS0_18InvokerStorageBaseE) I/DEBUG ( 100): #03 pc 008e478e /system/lib/ libwebkit.so (_ZN11MessageLoop7RunTaskERKNS_11PendingTaskE) I/DEBUG ( 100): #04 pc 008e67b4 /system/lib/ libwebkit.so (_ZN11MessageLoop21DeferOrRunPendingTaskERKNS_11PendingTaskE) I/DEBUG ( 100): #05 pc 008e6944 /system/lib/ libwebkit.so (_ZN11MessageLoop6DoWorkEv) I/DEBUG ( 100): #06 pc 008e7d12 /system/lib/ libwebkit.so (_ZN4base17MessagePumpLab1263RunEPNS_11MessagePump8DelegateE) I/DEBUG ( 100): I/DEBUG ( 100): code around pc: I/DEBUG ( 100): 005ff864 2001e6fe e7a8f649 004fe458 704cf200 ... I...X.O...Lp I/DEBUG ( 100): 005ff874 bef0f7ff b5f04b21 48214604 447bb0ab ....!K...F!H..{D I/DEBUG ( 100): 005ff884 f8d4460e 581d2758 9329682b 4f1db36a .F..X'.X+h).j..O I/DEBUG ( 100): 005ff894 447f2132 f64a4638 2800e338 f240dd13 2!.D8FJ.8..(..@. I/DEBUG ( 100): 005ff8a4 f04f62dd 463933ff f649a801 4916e690 .bO..39F..I....I I/DEBUG ( 100): I/DEBUG ( 100): code around lr: I/DEBUG ( 100): 009afc70 4479a810 dd1ef6a3 f89da810 f734100f ..yD..........4. I/DEBUG ( 100): 009afc80 a80fdf9f ccaaf699 f89d6ba0 f44f100f .........k....O. I/DEBUG ( 100): 009afc90 a938fdf3 f8414638 f71d4db4 e78ddf3f ..8.8FA..M..?... I/DEBUG ( 100): 009afca0 cca8f699 dc892801 f6404911 2301021e .....(...I@....# I/DEBUG ( 100): 009afcb0 4479a80f cc8cf699 a810490e f6a34479 ..yD.....I..yD.. I/DEBUG ( 100): I/DEBUG ( 100): stack: I/DEBUG ( 100): bed4b278 0214df70 [heap] I/DEBUG ( 100): bed4b27c 01dc5818 [heap] I/DEBUG ( 100): bed4b280 00d2ce98 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b284 401085c8 I/DEBUG ( 100): bed4b288 00000000 I/DEBUG ( 100): bed4b28c 01d9c7c0 [heap] I/DEBUG ( 100): bed4b290 41bc1274 /system/lib/ libwebkit.so I/DEBUG ( 100): bed4b294 401085c8 I/DEBUG ( 100): bed4b298 00cad4b0 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b29c 01cb4dec [heap] I/DEBUG ( 100): bed4b2a0 00000001 I/DEBUG ( 100): bed4b2a4 40cb99f5 /system/lib/ libwebkit.so I/DEBUG ( 100): bed4b2a8 00000001 I/DEBUG ( 100): bed4b2ac 401085c8 I/DEBUG ( 100): bed4b2b0 df0027ad I/DEBUG ( 100): bed4b2b4 00000000 I/DEBUG ( 100): #00 bed4b2b8 00000000 I/DEBUG ( 100): bed4b2bc 00cad4b0 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b2c0 00000027 I/DEBUG ( 100): bed4b2c4 00000028 I/DEBUG ( 100): bed4b2c8 00000003 I/DEBUG ( 100): bed4b2cc 01f38808 [heap] I/DEBUG ( 100): bed4b2d0 01d4e918 [heap] I/DEBUG ( 100): bed4b2d4 01eed928 [heap] I/DEBUG ( 100): bed4b2d8 00000003 I/DEBUG ( 100): bed4b2dc 003acc77 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b2e0 cdceb79e I/DEBUG ( 100): bed4b2e4 00000009 I/DEBUG ( 100): bed4b2e8 01eef3e8 [heap] I/DEBUG ( 100): bed4b2ec 401085c8 I/DEBUG ( 100): bed4b2f0 01caa138 [heap] I/DEBUG ( 100): bed4b2f4 00d2ce98 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b2f8 bed4b328 [stack] I/DEBUG ( 100): bed4b2fc 0048b0bd /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b300 0048b0b1 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b304 00116bcf /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b308 0000001e I/DEBUG ( 100): bed4b30c 00000000 I/DEBUG ( 100): bed4b310 00000009 I/DEBUG ( 100): bed4b314 021822e0 [heap] I/DEBUG ( 100): bed4b318 00d2ce98 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b31c 001173eb /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b320 cdceb79e I/DEBUG ( 100): bed4b324 00000009 I/DEBUG ( 100): bed4b328 41bc1274 /system/lib/ libwebkit.so I/DEBUG ( 100): bed4b32c 401085c8 I/DEBUG ( 100): bed4b330 00cad4b0 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b334 00cad4b0 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b338 00000000 I/DEBUG ( 100): bed4b33c 40cb99f5 /system/lib/ libwebkit.so I/DEBUG ( 100): bed4b340 bed4b370 [stack] I/DEBUG ( 100): bed4b344 401085c8 I/DEBUG ( 100): bed4b348 bed4b3d8 [stack] I/DEBUG ( 100): bed4b34c 00000028 I/DEBUG ( 100): bed4b350 401085c8 I/DEBUG ( 100): bed4b354 000001cf I/DEBUG ( 100): bed4b358 000001cf I/DEBUG ( 100): bed4b35c 401085c8 I/DEBUG ( 100): bed4b360 bed4b498 [stack] I/DEBUG ( 100): bed4b364 020bd728 [heap] I/DEBUG ( 100): bed4b368 401085c8 I/DEBUG ( 100): bed4b36c 00cad4b0 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b370 01cb4dec [heap] I/DEBUG ( 100): bed4b374 009afc93 /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): #01 bed4b378 00000001 I/DEBUG ( 100): bed4b37c 400ce929 /system/lib/ libc.so I/DEBUG ( 100): bed4b380 bed4b3d8 [stack] I/DEBUG ( 100): bed4b384 00000000 I/DEBUG ( 100): bed4b388 bed4b3c0 [stack] I/DEBUG ( 100): bed4b38c bed4b3f0 [stack] I/DEBUG ( 100): bed4b390 401085c8 I/DEBUG ( 100): bed4b394 02164348 [heap] I/DEBUG ( 100): bed4b398 00000085 I/DEBUG ( 100): bed4b39c 00000085 I/DEBUG ( 100): bed4b3a0 4468cbf8 I/DEBUG ( 100): bed4b3a4 00000084 I/DEBUG ( 100): bed4b3a8 00000084 I/DEBUG ( 100): bed4b3ac bed4b660 [stack] I/DEBUG ( 100): bed4b3b0 401085c8 I/DEBUG ( 100): bed4b3b4 400cef77 /system/lib/ libc.so I/DEBUG ( 100): bed4b3b8 02164348 [heap] I/DEBUG ( 100): bed4b3bc 401359cf /system/lib/libstdc++.so I/DEBUG ( 100): bed4b3c0 02164348 [heap] I/DEBUG ( 100): bed4b3c4 40c91ad3 /system/lib/ libwebkit.so I/DEBUG ( 100): bed4b3c8 0000010a I/DEBUG ( 100): bed4b3cc 00000001 I/DEBUG ( 100): bed4b3d0 02214477 [heap] I/DEBUG ( 100): bed4b3d4 4468cbf8 I/DEBUG ( 100): bed4b3d8 00000084 I/DEBUG ( 100): bed4b3dc 02164348 [heap] I/DEBUG ( 100): bed4b3e0 000003a8 I/DEBUG ( 100): bed4b3e4 02175f30 [heap] I/DEBUG ( 100): bed4b3e8 02175b90 [heap] I/DEBUG ( 100): bed4b3ec 401014e8 I/DEBUG ( 100): bed4b3f0 00000050 I/DEBUG ( 100): bed4b3f4 021ac9c0 [heap] I/DEBUG ( 100): bed4b3f8 bed4b660 [stack] I/DEBUG ( 100): bed4b3fc 400cdac5 /system/lib/ libc.so I/DEBUG ( 100): bed4b400 00000000 I/DEBUG ( 100): bed4b404 01bdc378 [heap] I/DEBUG ( 100): bed4b408 bed4b660 [stack] I/DEBUG ( 100): bed4b40c 009a323d /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b410 00000011 I/DEBUG ( 100): bed4b414 00000000 I/DEBUG ( 100): bed4b418 ffffffff I/DEBUG ( 100): bed4b41c bed4b498 [stack] I/DEBUG ( 100): bed4b420 0214df78 [heap] I/DEBUG ( 100): bed4b424 0000039e I/DEBUG ( 100): bed4b428 0214e316 [heap] I/DEBUG ( 100): bed4b42c 01cb4b30 [heap] I/DEBUG ( 100): bed4b430 01bdc378 [heap] I/DEBUG ( 100): bed4b434 bed4b660 [stack] I/DEBUG ( 100): bed4b438 401085c8 I/DEBUG ( 100): bed4b43c 400cef77 /system/lib/ libc.so I/DEBUG ( 100): bed4b440 bed4b498 [stack] I/DEBUG ( 100): bed4b444 401359cf /system/lib/libstdc++.so I/DEBUG ( 100): bed4b448 02175b90 [heap] I/DEBUG ( 100): bed4b44c 40c91223 /system/lib/ libwebkit.so I/DEBUG ( 100): bed4b450 000003a0 I/DEBUG ( 100): bed4b454 657bce3d I/DEBUG ( 100): bed4b458 0218b790 [heap] I/DEBUG ( 100): bed4b45c bed4b470 [stack] I/DEBUG ( 100): bed4b460 bed4b498 [stack] I/DEBUG ( 100): bed4b464 009afb7d /data/data/com.amazon.webruntime/files/webruntime/webruntime I/DEBUG ( 100): bed4b468 01cb4b30 [heap] I/DEBUG ( 100): bed4b46c 009a09db /data/data/com.amazon.webruntime/files/webruntime/webruntime
fire tablet
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Anshul@Amazon avatar image
Anshul@Amazon answered
Thank you for bringing this to our notice. We have forwarded the silk browser crash report to the concerned team and will get back to you once we have an update on the same.
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"wl-amazon" avatar image
"wl-amazon" answered
I'm encountering this same issue. Are there any updates regarding when this will be fixed?
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Anshul@Amazon avatar image
Anshul@Amazon answered
This issue has already been fixed. Please check for system updates on your Kindle Fire device.
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