My company has attempted to publish a clients Fire TV app twice and twice is has been rejected due to mature content. The app itself does not contain any nudity or violence or any situations that would be considered adult. The content is not something that can be changed but 2 months later and we still do not have an explanation of what was rejected so we can fix it. Has anyone else had a similar experience? How did you resolve it?
Please send your app name via ContactUs (add a link) so that we can investigate the issue. I do not see any apps associated with the developer account that you have posted from so I am unable to track down the issue further. Thanks.
The developer account that is connected belongs to my colleague. His case # is 220899721. He has made multiple attempts to get an explanation so we can get this resolved but no direction or reason is provided and the response is never timely. All we want is a proper reason why the app is being rejected so that we may get it addressed and resolved. If it is content related, we would want to know what content is not accepted. As of this writing, we do not see how we have failed the content requirements. Thank you.
We are reviewing apps on a case-by-case basis for Kindle Fire Tablets. We consider a variety of factors as we evaluate each app, including the app’s quality, usefulness to our customers, and compatibility with the device. We do not have any additional information at this time. We have noted your case number and app name, and if we do have additional information, we will reach out to you directly by reopening this case.
> We are reviewing apps on a case-by-case basis for > Kindle Fire Tablets. We consider a variety of factors > as we evaluate each app, including the app’s quality, > usefulness to our customers, and compatibility with > the device. We do not have any additional information > at this time. We have noted your case number and app > name, and if we do have additional information, we > will reach out to you directly by reopening this case. That's the same standard email I received from "Contact us" when trying to get details on why my app was denied Fire TV certification. Looks like Amazon is matching Apple when it comes to obscurity/arbitrary in apps acceptance criterias... Too bad Amazon doesn't have Apple weight in this matter, so devs will just walk away from investing in a platform where they're not even sure their work will be published.