question

Jamie Woodhouse [MQ] avatar image
Jamie Woodhouse [MQ] asked

Response times for 'Contact Us'?

Does anyone have any idea how long typical response times are for inquiries submitted through the Contact Us page? Days? Weeks? Months?
fire tvsubmission testing distribution
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Sorry for the inconvenience. We will reply to your query soon. Thanks for your patience.
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Neal Sorensen avatar image
Neal Sorensen answered
It usually takes several days to get a response and most of the time it is a generic response and does not address the question or concern. The reply usually says, 'We will reopen your ticket when we have more information.' This can get very frustrating when an app submission is stuck for an unknown reason.
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