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Amazon Customer avatar image
Amazon Customer asked

FireTV 'Not Supported' on New App Submission

For some reason our new VidAngel app is showing as 'Not Compatible' with FireTV devices. I'm testing it on FireTV, we've downloaded the Live Testing to FireTV, but for some reason, in the amazon app store online, it shows as not compatible. We also can't find our newly listed app on the FireTV search. Any help would be greatly appreciated. http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=vidangel All we can find to make it compatible with fireTV is this entry in the manifest(which we have): [b] [/b] What are we missing? Another manifest entry? Message was edited by: Amazon Customer
fire tvsubmission testing distribution
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3 Answers

Jedadiah P. Ashford avatar image
Jedadiah P. Ashford answered
What I meant to say, was that we have this entry in the manifest, which was the only mentioned indication that was required for FireTV: [b] [/b] Message was edited by: Jedadiah P. Ashford Message was edited by: Jedadiah P. Ashford
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Amazon Customer answered
In testing, I've upload the default android leanback example library to our 'live testing' and it still shows as 'not compatible' for my firetv devices (stick and firetv). I'm able to deploy and test on a fire tv, but the store listing and live testing store listing, all show its not compatible. In addition, I cant find it in the fire tv store by searching.
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Leia@Amazon avatar image
Leia@Amazon answered
Please file a contact us for support on your inquiry and we can provide you with next steps.
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