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Amazon Customer asked

FireTv Stick prime video playback screen goes black then comes back

FireTv Stick prime video playback screen goes black during prime video playback. Video advances and keeps blanking out at regular intervals from 5 min to 2 minutes. Trouble shooting I have done so far. Powered Stick directly to supplied wall outlet, (still blanks) Disabled screen save (still blanks) Unplugged repowered unit (still blanks) I have searched the forum but have not see any other issues like this. I have a good Cable internet connection. Is there anything i can do to resolve this is a great product but really irritating when trying to watch a video.
fire tv
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1 Answer

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Amazon Customer answered
This is an Update please post if you have the same issues. I moved the FireTv Stick to my Samsung LCD and did not have the same screen blanking issue. The issue seems to be with the SEKI K4 TV Model SE50UY04. There were a lot of first adopters buying this TV i am sure others have tried the FireTV stick with it. Has anyone else with this model TV had this problem, if so please comment. I have looked for a Firmware updated from eh site but since it is a discontinued model I don't see any firmware updates. Also thanks for the great forums here not much flaming going on. Brian
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Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.