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DotNetIdeas avatar image
DotNetIdeas asked

Is there other way to contact mobile app distribution support?

Is there a way other than filling out "Contact Us" form to contact mobile app distribution support? We have been trying to get one of our apps published on Amazon devices for months. The recent reason for its rejection is the "Open" button is not enabled after installation. This app is a service, not a standalone app. You cannot open it! We gave detailed testing instruction when submitting our app. We tried to contact Amazon support using the "Contact Us" form, but they only give us automatic answer. It seems nobody reads our message. Does anybody know if there is other way to contact them? We are really frustrated!
amazon appstore
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Alister avatar image
Alister answered
Pretty sure that's the only way. Try a different category in the contact us section if it applies to it and then try again. Also what are you referring to when you say open do you mean launch the app or an option in the app that opens something?
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DotNetIdeas avatar image
DotNetIdeas answered
Thank you for your reply. Below is what they said in the test result. I think they mean the "Open" button to launch the app. Since our app is not standalone app, It cannot be opened. We indicated it in description and test instruction, but it doesn't seem the tester read it. Observation:- No Open Button/Open Button Disabled : Steps to recreate Error 1. Install the app 2. Launch , open button is disabled We will try to contact them again. Thanks.
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi DotNetIdeas, Thank you for posting, Since this is completely app specific issue, it's good to discuss on one to one communication like ContactUs. Not publicly.
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DotNetIdeas avatar image
DotNetIdeas answered
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