question

Adam & Trisha Brand avatar image
Adam & Trisha Brand asked

Fire Stick resets itself and requires full setup which overwrites settings

My stick has lost its settings and required a fresh install 2 times in 2 months. I have to walk through the entire setup process and re-download all my Lapps. I lose all my settings. It seems to happen when it loses its connection to the remote. Once it reconnects, it starts all over as if it were brand new. This is extremely frustrating. Anyone else experiencing this?
fire tv
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1 Answer

Melody avatar image
Melody answered
Hi Adam and Trisha, Thanks for posting here. Please note that this a forum for Amazon Appstore developers. For assistance with the Amazon Fire TV Stick as an end user, please contact Amazon Customer Service for support at http://www.amazon.com/customerservice or post in the Fire forums ( http://www.amazon.com/forum/fire/)
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Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.