question

Coope avatar image
Coope asked

Youtube App Freezing. Stopping

Hi, I have recently bought the TV Fire Stick and video seems to work fine apart from the video on the official youtube app. Every now and again the video stops then starts a few seconds again. This is NOT buffering as the rotating circle of dots does not appear and when checking the video overlay and play bar there is always a good 10 - 20 seconds buffer in front. Also when I once pressed up on the remote when the video had frozen to check the video play bar the overlay loaded up sluggishly in sections so I know it is either the device or the app that was struggling. Anyone else have this issues? I tried clearing the data etc and it seemed to help for 20 mins. I don't want to use another youtube app as the official one is the only one where I can control and search from my phone. Youtube is the ONLY reason I bought the firestick. Thanks, Coope
fire tv
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1 Answer

Melody avatar image
Melody answered
Hi Coope, Thank you for posting in the forums! Please note that this is a place for Amazon Appstore developers to post and discuss questions related to app development. For assistance with your Amazon Fire TV Stick and the Youtube app, please contact Amazon Customer Service at: https://www.amazon.com/gp/help/contact-us/general-questions.html
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Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.