question

There should not be a device limitation here. The Fire TV is capable of playing 1080P content without shakiness. If you are still having issues, I'd suggest using the VisualOn OnStream MediaPlayer+ SDK, which you can request here: https://developer.amazon.com/public/solutions/devices/fire-tv/visualon-request. Thanks, Nick

Nick would it be possible for Amazon to take a look at our video streams? Our App has gone live, but video issues are still present on Firestick and FireTV

Sure, I can take a quick look. Can you give more details or a link to the application? Thanks, Nick

The app is called boingo TV, it is only available to customers on Military bases, so hopefully you can access it. We have created a lower end profile 640 x 480 so video will work on the Firestick. Please go to channel 259 NFL HD, i will set that channel to 1280 x 720 so you can see the problem on the Firestick/FireTV, video problems are more visible on the Firestick.

http://www.amazon.com/Boingo-Wireless-TV/dp/B017BZM3RO/ref=sr_1_cc_8?s=aps&ie=UTF8&qid=1446569831&sr=1-8-catcorr&keywords=Boingo

Did some invesstigation on the Cap file, and have questions regarding the setup/defaults. Our current Cap file only shows video resolution set to 640 x 480 with max bitrate at 3 meg. Can you provide info on how the cap file should be setup to support 1280 x 720 video at higher bitrates?Believe this file is the default settings our fokuson player is using. - - 1 0 600000 5 300000 320 240 0 30 - 1 0 1200000 5 500000 480 320 0 30 - 1 1 1000000 5 800000 640 480 0 30 - 1 1 1500000 5 1000000 640 480 0 30 - 2 0 1000000 5 1200000 640 480 0 30 - 2 0 1500000 5 1500000 640 480 0 30 - 2 1 800000 5 1400000 640 480 0 30 - 2 1 1000000 5 1600000 640 480 0 30 - 2 1 1200000 5 1800000 640 480 0 30 - 2 1 1800000 5 2000000 640 480 0 30 - 2 1 2300000 5 3000000 640 480 0 30 - 4 1 1000000 5 1800000 640 480 0 30 - 4 1 1500000 5 2000000 640 480 0 30 - 4 1 2000000 5 2500000 640 480 0 30 - 4 1 2700000 5 3000000 640 480 0 30

I looked at the code you posted, and don't see anything obviously wrong, but I'm not familiar with the fokuson player. We have our media specifications on this page: https://developer.amazon.com/public/solutions/devices/fire-tv/docs/media-specifications, but those settings seem within the suggest values. I'm very curious what specific implementation the fokuson player is using, as that seems like the point where these issues are occuring. -Nick