question

Newjbound asked Nov 26, '15

Fire TV not connecting to network

Downloaded and installed the new developer preview for my Fire TV (1st gen) and now it will not connect to the network. It has disappeared from my registered devices and also it will not let me factory reset it. Anyone have any ideas on how to get my Fire TV working again?

fire tv

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V. Allen answered Nov 27, '15

My firestick did the same thing on 11/25/15. It wouldn't connect to network and the remote was going crazy and scrolling just from hitting one button

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justin answered Nov 30, '15

Hi Newjbound, Are you still experiencing this issue? Please let us know and we'd be happy to look into this further.

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Newjbound answered Nov 30, '15

Yes I am still having this issue. My Fire TV is still not working.

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Newjbound answered Dec 1, '15

Any help with this would be great. Fire TV is still unusable.

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Newjbound answered Dec 2, '15

Contacted Amazon they were able to register my device there. After my Fire TV was registered everything worked correctly.

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Curt Cox answered Dec 6, '15

I am having the same issue. Who do I need to contact?

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justin answered Dec 9, '15

Hi Curt, If you are still having this issue, please contact customer support directly and let them know you're on the Developer Preview. https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true Thanks

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