question

asheldon123 avatar image
asheldon123 asked

Fire TV Web App enters Standby-mode while still playing Video

Hello, is there a way to prevent the Box/Stick to go in Standby mode during the broadcast of a video stream even though the App is a Web app and not based on Android? The Prevent Sleep for Video Playback option is used, but the devices still go in standby mode after around 30 minutes even when there is an ongoing video broadcast (Live HLS Stream).
fire tv
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1 Answer

Jamie Grossman avatar image
Jamie Grossman answered
Hey there, I've responded to your case already, but this is being investigated as it sounds like you've done everything correctly. Will get back to you as soon as I have more information on the matter.
10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.